Dental BI & Clinic Ecosystem of Interlinked Apps For a Leading Dental Care Provider .

We revolutionized dental clinic management by tailoring a comprehensive ecosystem of interlinked applications.

About Interdent

InterDent, a US-based, dental practice management system and service organization with 240 clinics and over 5,800 employed doctors, sought a technology partner to automate reporting and streamline clinic operations, eliminating the reliance on Excel sheets for managing electronic patient data and insurance processing handled by their Legacy mainframe system.

United States


Sixteen Years Strong

20+ Integrated System
5800+ Connected Practitioners
240+ Dental centers
Partnership goal

To develop focused applications with a single point of access from centralized dashboard for seamless dental clinic management


To create reporting software, optimize clinic operations, and elevate patient care experiences through innovative technology solutions, Classic Informatics embarked on a journey to make a complete digital transformation.

Key Challenges:

-Inefficient employee management & communication
-Complex Doctor Recruitment & Contract Management Processes
-Manual and error-prone patient registration & appointment scheduling
-Inadequate Insurance Claims Processing

Business Requirements:

-To centralized employee portal for streamlined access to critical information
-Seamless patient registration & appointment management system for enhanced efficiency
-Needed automated insurance and claims management for revenue optimization
-Required a dynamic dashboard and reporting system for real-time data insights
-Needed an Integrated call center and CRM system for improved communication


A complete BI app with textual & visual reporting to InterDent was designed to interlink seamlessly, providing it with access to relevant data based on their roles & responsibilities.

Administration & Operations

-Employee Portal Application
-Doctor Recruitment Portal
-Doctor Contracts & Payroll Management Application

Patient Services

-Patient registration & Appointment Management Application
-Insurance & Claims Management
-Co-pay & Self-Pay charge calculator

Data and Analytics

-Integrated Dashboard
-Reports & MIS
-Budget & Forecasting Application

Auditing & Communication

-Chart & Facility Audit Portal
-Call Centre Management
-Incident Reporting & Document Management Application
Our Involvement

Comprehensive Ecosystem of Interlinked Applications
in a phased manner

Optimizing clinic operations and elevating patient care experiences through innovative technology solutions

Streamlining Employee Management, Doctor Recruitment, Contracts & Payroll processes

We provided InterDent with an Employee Portal for centralized employee information, streamlined doctor recruitment through a dedicated portal, and a payroll application for effortless doctor contracts, scheduling appointments, and payment options for new patients.

Simplifying registration, appointment scheduling, a practice management system, insurance claims, and charge calculations

Classic Informatics improved InterDent's registration and appointment process through a custom portal, optimizing efficiency and quality and enhancing front-office tasks. A robust system was developed for patient acquisition, streamlined claim processing, and the Co-pay & Self-Pay Charge Calculator ensured transparency in dental billing practices, insurance coverage, and self-payment arrangements for patients, minimizing errors for a better patient experience.

Implementing robust dashboards, reports, and forecasting tools for real-time insights into performance metrics and key performance indicators for informed decision-making

InterDent sought an integrated dashboard for applications and reports, empowering C-level management with actionable information for informed decisions. The Management Information System, Reports, Budget & Forecast solutions facilitated strategic financial planning aligned with organizational goals and progress tracking against key metrics.

Enhancing, Audits, Call Center, CRM integration incident reporting tools, and document management tools.

The Chart & Facility Audit app ensures compliance and quality across InterDent clinics and practices, emphasizing patient care and key performance indicators. Call center management and Incident reporting built by Classic Informatics enhanced customer service, patient satisfaction, profitability, and regulatory compliance across its different dental networks.

Key Focus Areas

Operational Excellence

Staff & Call Centre Management 

Appointment Booking

Data-driven Decision

Claims Tracking

Revenue Management 

Payment Portal

Auditing Compliance

Chart & Facility Audit 

Compliance Monitoring

Our Engagement

Classic Informatics handpicked a team to build
the BI dashboard and app for InterDent

InterDent required several BI technologies to run critical reports

We used Microsoft SQL Server 2008 Integration Services (SSIS) as an extract, transform, and load (ETL) tool, Microsoft SQL Server 2008 Analysis Services for data mining functionality, and SQL Server 2008 Reporting Services for report generation capabilities.

InterDent used Legacy Mainframe system to manage data

We designed ETL processes to build data warehouse. .NET, C# and Microsoft BI stack was used to pull data from 20+ legacy systems providing real-time dashboards, which is also synced to head office each day.

Fast-track your tech transformation like InterDent

1000+ customers have trusted Classic Informatics for over two decades for developing, modernizing, and delivering digital experiences through products.

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Get end-to-end product development

Discuss your ideas with our BI consultants to get a complete software solution from us. We deliver secure, scalable, and performance-oriented products using the best tech stack. 

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Plug any short-term technology gap in your projects, build a center of excellence, or find an extension to your in-house team with software engineers, BI consultant, QA engineers, and more from us.  

Hire single developers to plug any tech gap

Find developers with great experience to meet your specific tech requirements.  You can tech experts from our tech stack like React, Angular, Node, Serverless, PHP, Python, Laravel, .NET, AI/ML, Data Science, and more. 


Classic Informatics offers a complete spectrum of technology experts

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